Shipping policy
Shipping Policy
Order Processing
All orders are processed within 2–5 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
Please note that during high-volume periods (such as new drops or promotions), processing times may be slightly delayed.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location.
Estimated delivery times:
- U.S. Orders: 3–7 business days
- International Orders: 7–21 business days
Delivery times are estimates and may vary depending on the carrier and destination.
Tracking Your Order
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier.
If your package is marked as delivered but you have not received it, please:
- Check with neighbors or your local post office
- Contact the shipping carrier directly
Incorrect Shipping Information
Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
If you notice an error, contact us immediately at capsole97@gmail.com.
We cannot guarantee changes once the order has been processed.
Delays
We are not responsible for shipping delays caused by carriers, customs, or unforeseen circumstances (weather, holidays, etc.).
Contact
For any shipping information, please contact us: capsole97@gmail.com